Services bring together increasingly global and interconnected developments in business, law, computing, communications, research, and education. Information exchange and collaboration are at the heart of service, whether they are taking place through person-to-person, person-to-machine, or machine-to-machine interactions. The ISD program works to develop a coherent framework for the study of service by leveraging the I-School's distinctive configuration of competencies in

• information modeling,
• systems analysis and design methods,
• implementation of Web-based services and information-intensive applications, and
• Internet business architecture.

The ISD program is part of the university-wide initiative in Service Science, Management & Engineering coordinated by CITRIS, but it emphasizes the unique people and perspectives of the I-School.

In addition to a coordinated set of new and revised courses, the ISD program offers students opportunities to work with faculty on research projects and on hands-on design and implementation activities through the Information Systems Clinic.