The UC Berkeley School of Information hosts a symposium to launch the new Information and Service Design (ISD) program at the iSchool. The symposium features the best graduate student papers on the Information and Services Economy.

Program:

• 13:00 - 13:15: Introducing the ISD Program and the Symposium; AnnaLee Saxenian, Dean, School of Information; Robert J. Glushko, Adjunct Professor, School of Information
• 13:15 - 14:00: Session 1
  • Christo Sims, Defining Services for Designers
  • Saud Al Shamsi, Service Quality in the Physical and Virtual Marketplace
  • Elizabeth Goodman, Destination Services: Tourist media and networked places
• 14:00 - 14:15: Break
• 14:15 - 15:15: Session 2
  • Katrina Rhoads Lindholm, The User Experience of Software-as-a-Service Applications
  • Andrea Moed, Product Interaction Histories as Drivers of Service Ecologies
  • Jessica Kline, The Future of Food Information Services
  • Lindsay Tabas, Designing for Service Systems
• 15:15 - 15:30: Break
• 15:30 - 16:30: Session 3
  • Zachary Gillen, Difficulties Implementing an Electronic Medical Record for Diverse Healthcare Service Providers
  • Anya Kartavenko, eGovernment: Serving Small Business in California
  • Yiming Liu, IPR and Development in a Knowledge Economy: An Overview of Issues
  • Bryan Tsao, Service Consulting in China: Challenges and Best Practices for U.S. Multinationals
• 16:30 - 17:30: Reception